Service Management Upgrade / Hot Site Preparation Questionnaire
Article ID: 136872
Updated On:
Products
CA Service Desk Manager - Xtraction
CA Service Catalog
CA Service Desk Manager
CA Service Desk Manager - Mobile Application
CA Service Desk Manager - Unified Self Service
CA Service Management - Asset Portfolio Management
CA Service Management - Service Desk Manager
CA IT Asset Manager
CA IT Asset Manager Asset Portfolio Management
Issue/Introduction
If you are planning an upgrade of all or any of the below Service Management products, the Support team has created an online questionnaire/checklist for you.
- Service Desk Manager
- Service Catalog
- IT Asset Manager (Asset Portfolio Manager)
Upon completion of the questionnaire, please reach out to your Account Director or Customer Success Manager to have a Hot Site created with the support organization for awareness.
Resolution
Completing this form with accurate responses is highly recommended to receive the highest level of support if you encounter any P1 issues during your upgrade. Please have the form completed at least 2 business days prior to your upgrade.
Go to the Service Management Upgrade Form here.
Please also review the comprehensive documentation at:
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