CA Gen 8.5 Encyclopedia Client iefen.exe crashes with error 0xc0000005
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CA Gen 8.5 Encyclopedia Client iefen.exe crashes with error 0xc0000005

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Article ID: 137266

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Updated On:

Products

Gen Gen - Workstation Toolset

Issue/Introduction

When I run CA Gen 8.5 Encyclopedia Client iefen.exe, it crashes before any screen appears.

Command line to run this is "C:\Program Files (x86)\CA\Gen85\Client\iefen.exe" ENCYFUNC open

Here are the details from the event log.

Faulting application name: iefen.exe, version: 8.5.0.5166, time stamp: 0x519d390c

Faulting module name: iefen.exe, version: 8.5.0.5166, time stamp: 0x519d390c

Exception code: 0xc0000005

Fault offset: 0x0000113b

Faulting process id: 0x1a38

Faulting application start time: 0x01d56dfc5bc5eb12

Faulting application path: C:\Program Files (x86)\CA\Gen85\Client\iefen.exe

Faulting module path: C:\Program Files (x86)\CA\Gen85\Client\iefen.exe


Here are more details from a dump file

Dump Summary

------------

Dump File: iefen.exe.6712.dmp : C:\user1\dumps\iefen.exe.6712.dmp

Last Write Time: 18/09/2019 09:37:54

Process Name: iefen.exe : C:\Program Files (x86)\CA\Gen85\Client\iefen.exe

Process Architecture: x86

Exception Code: 0xC0000005

Exception Information: The thread tried to read from or write to a virtual address for which it does not have the appropriate access.

Heap Information: Present

 

System Information

------------------

OS Version: 6.1.7601

CLR Version(s):

 

Modules

-------

Module Name Module Path Module Version

----------- ----------- --------------

iefen.exe C:\Program Files (x86)\CA\Gen85\Client\iefen.exe 8.5.0.5166

ntdll.dll C:\Windows\SysWOW64\ntdll.dll 6.1.7601.24511

kernel32.dll C:\Windows\SysWOW64\kernel32.dll 6.1.7601.24511

KERNELBASE.dll C:\Windows\SysWOW64\KERNELBASE.dll 6.1.7601.24511

wrg850n.dll C:\Program Files (x86)\CA\Gen85\Gen\VS110\wrg850n.dll 8.5.0.6770

iefmbt85n.dll C:\Program Files (x86)\CA\Gen85\Gen\VS110\iefmbt85n.dll 8.5.0.6643

advapi32.dll C:\Windows\SysWOW64\advapi32.dll 6.1.7601.24511

msvcrt.dll C:\Windows\SysWOW64\msvcrt.dll 7.0.7601.17744

sechost.dll C:\Windows\SysWOW64\sechost.dll 6.1.7600.16385

rpcrt4.dll C:\Windows\SysWOW64\rpcrt4.dll 6.1.7601.24511

sspicli.dll C:\Windows\SysWOW64\sspicli.dll 6.1.7601.24511

CRYPTBASE.dll C:\Windows\SysWOW64\CRYPTBASE.dll 6.1.7601.24511

msvcr110.dll C:\Windows\System32\msvcr110.dll 11.0.51106.1

reqtok85n.dll C:\Program Files (x86)\CA\Gen85\Gen\VS110\reqtok85n.dll 8.5.0.6643

csu85n.dll C:\Program Files (x86)\CA\Gen85\Gen\VS110\csu85n.dll 8.5.0.6643

csuvn85n.dll C:\Program Files (x86)\CA\Gen85\Gen\VS110\csuvn85n.dll 8.5.0.6643

wrf850n.dll C:\Program Files (x86)\CA\Gen85\Gen\VS110\wrf850n.dll 8.5.0.6770

wre850n.dll C:\Program Files (x86)\CA\Gen85\Gen\VS110\wre850n.dll 8.5.0.6643

user32.dll C:\Windows\SysWOW64\user32.dll 6.1.7601.23594

gdi32.dll C:\Windows\SysWOW64\gdi32.dll 6.1.7601.24498

lpk.dll C:\Windows\SysWOW64\lpk.dll 6.1.7601.24498

usp10.dll C:\Windows\SysWOW64\usp10.dll 1.626.7601.24494

iefutl85n.dll C:\Program Files (x86)\CA\Gen85\Gen\VS110\iefutl85n.dll 8.5.0.6643

mfc110.dll C:\Windows\System32\mfc110.dll 11.0.60610.1

ole32.dll C:\Windows\SysWOW64\ole32.dll 6.1.7601.24511

oleaut32.dll C:\Windows\SysWOW64\oleaut32.dll 6.1.7601.24511

shlwapi.dll C:\Windows\SysWOW64\shlwapi.dll 6.1.7601.17514

imm32.dll C:\Windows\SysWOW64\imm32.dll 6.1.7601.17514

msctf.dll C:\Windows\SysWOW64\msctf.dll 6.1.7601.24498

uxtheme.dll C:\Windows\System32\uxtheme.dll 6.1.7600.16385

shell32.dll C:\Windows\SysWOW64\shell32.dll 6.1.7601.24468

msvcp110.dll C:\Windows\System32\msvcp110.dll 11.0.51106.1

iefdprt85n.dll C:\Program Files (x86)\CA\Gen85\Gen\VS110\iefdprt85n.dll 8.5.0.6643

vwrt85n.dll C:\Program Files (x86)\CA\Gen85\Gen\VS110\vwrt85n.dll 8.5.0.6643

ws2_32.dll C:\Windows\SysWOW64\ws2_32.dll 6.1.7601.23451

nsi.dll C:\Windows\SysWOW64\nsi.dll 6.1.7601.23889

comdlg32.dll C:\Windows\SysWOW64\comdlg32.dll 6.1.7601.17514

comctl32.dll C:\Windows\winsxs\x86_microsoft.windows.common-controls_6595b64144ccf1df_5.82.7601.18837_none_ec86b8d6858ec0bc\comctl32.dll 5.82.7601.18837

oledlg.dll C:\Windows\System32\oledlg.dll 6.1.7600.16385

msvcr100.dll C:\Windows\System32\msvcr100.dll 10.0.40219.325

mfc100.dll C:\Windows\System32\mfc100.dll 10.0.40219.325

msimg32.dll C:\Windows\System32\msimg32.dll 6.1.7601.24467

msvcp100.dll C:\Windows\System32\msvcp100.dll 10.0.40219.325

csumg85n.dll C:\Program Files (x86)\CA\Gen85\Gen\VS110\csumg85n.dll 8.5.0.6643

dwmapi.dll C:\Windows\System32\dwmapi.dll 6.1.7601.18917

MFC100ENU.DLL C:\Windows\System32\MFC100ENU.DLL 10.0.40219.325

mfehcinj.dll C:\Program Files (x86)\Common Files\McAfee\SystemCore\mfehcinj.dll 19.3.0.203

wintrust.dll C:\Windows\SysWOW64\wintrust.dll 6.1.7601.24499

crypt32.dll C:\Windows\SysWOW64\crypt32.dll 6.1.7601.24499

msasn1.dll C:\Windows\SysWOW64\msasn1.dll 6.1.7601.17514

mfehcthe.dll C:\Program Files (x86)\Common Files\McAfee\SystemCore\mfehcthe.dll 19.3.0.203

ts_hc_x86.dll C:\Program Files\McAfee\MAR\ts_hc_x86.dll 2.3.0.224

apphelp.dll C:\Windows\System32\apphelp.dll 6.1.7601.19050

Environment

Release : 8.5

Component : CA Gen Client Server Encyclopedia

Resolution

The 8.5 CSE Clients are Gen applications themselves which were built with VS2010 Gen runtimes. Thus they need to reference the VS2010 Gen runtimes in "C:\Program Files (x86)\CA\Gen85\Gen\VS100". Having the Gen VS2012 directory "C:\Program Files (x86)\CA\Gen85\Gen\VS110" in the PATH before "C:\Program Files (x86)\CA\Gen85\Gen\VS100" thus caused the problem.
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