This article provides some troubleshooting steps as well as known knowledge articles related to error" Unable to process request - Server or network in Clarity
Review the app-ca.logs for the time frame the issue occurred
See Access the app-ca.log or other Clarity Logs for steps on how to access the logs
Enable developer tools in the browser and review the error / URL it is failing on. See Browser Trace in Chrome for Troubleshooting Clarity Issues
If a large amount of results are being returned, it's recommended to create a filter to limit the amount of results returned by default. See also the below KBs
If so, see the following known issue:
If so, see the following known issue: