How to view full case discussion in CA Support Portal Case Management
Article ID: 139466
Updated On:
Products
Gen
Gen - Workstation Toolset
Gen - Host Encyclopedia
Gen - Run Time Distributed
Issue/Introduction
In the Broadcom CA Support Portal Case Management I can see only the original case description I entered but not my discussion with support engineer. That makes it more complicated to check the actual status of work. I get to many emails each day to keep the overview of all topics. So I would prefer to find the information in the case.
Environment
Release : 8.6
Component : CA Gen Host Encyclopedia
Resolution
There is a new Wolken feature "Unified History" where the full case discussion history with support can be accessed.
Under Case Management when click on each case the "Unified History" option is on the top right next to the "Details" tab:
Feedback
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