'Error: Could not load the avatar image' or Avatar Displayed as 'Unknown' in the New UX
Article ID: 141041
Updated On:
Products
Clarity PPM On Premise
Clarity PPM SaaS
Issue/Introduction
After an upgrade, accessing the New UX throws this error: 'Error: Could not load the avatar image'.
The avatar is displayed as 'Unknown'.
Resolution
- Flush the Clarity PPM caches and empty the browser caches/temporary files.
- We should also validate the location of Filestore and Searchindex in NSA and configure the absolute path for both of them.
Additional Information
Feedback
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