This article will show the User administrator how to manage the permissions for a User in the Broadcom Support Portal.
The User Administrator/Site Administrator takes on the responsibilities of approving, updating, and revoking access for the user at a specific support site id. Requests for access to a site will be routed to the User Administrator instead of to Broadcom Customer Care. Once you become a user administrator, please follow the steps to manage permissions for a user.
NOTE: Broadcom Support recommends end-users have at least one Site Administrator assigned to each of their organization's Support Site IDs which provides them with additional self-service capabilities outlined in this article.
If a Site Administrator is not assigned to an end-users Support Site ID, all access and role requests will be processed by Broadcom Customer Care.
To process pending registration / Site ID access requests on the Broadcom Support Portal, a User Administrator can follow the Procedure to accept/reject pending site ID requests by the admin
User administrator can manage Site ID permissions for a user by following User Administrator managing Site ID permissions of a user
To view the list of all end-users changes made to their Broadcom profile, a Site Admin can follow the Audit Reporting
Note: The invited end user is required to have a pre-existing Broadcom Enterprise profile.
A site admin can invite an Enterprise user to a Site ID by following As a User, Administrator invite an Enterprise user to a Site ID
When you no longer need user administrator access or you want to replace yourself with another user administrator you can follow the Process to remove your User Administrator access
Should you need any further assistance, contact Broadcom Customer Care